Do I have to make a reservation?
Reservations for the City Canal Cruise (daytime) are only neccesary when:
- there is a wheelchair in the party
- your party is over 20 persons
For the Evening Cruise and the Burger Cruise it is not neccesary to make a reservation, but because they have set departure times & limited capacity, it is recommended to make a reservation to avoid disappointment. If you book tickets online, your spot is guarenteed and often online tickets are cheaper as well!
What if I’m late for the reserved time?
Please contact our reservations department (+ 31 20 679 1370) if you’ve reserved a canal cruise, but won’t make it on time. They’ll see if you can hop on the next cruise.
I have not received my E-tickets – what should I do?
Please send an e-mail to firstname.lastname@example.org with the name on your ticket, the date and (if applicable) the time you have booked tickets for.
Can I change my online reserved time?
Tickets that are reserved for a certain date and time, can’t be changed. We can make exceptions in certain cases.
Can I get a refund for my online purchased ticket?
Unfortunately you can’t get a refund for a purchased ticket. You can transfer the ticket to someone else.
How long is my ticket valid?
Your ticket is valid indefinitely, unless there’s a date and time written on your ticket. If the product that you purchased a ticket for is not offered anymore by Blue Boat, then you can choose another product.
What is the departure location?
Please check your ticket to see which location your cruise is departing from. Our City Canal Cruise departs from Stadhouderskade 501 (Hard Rock Café) and Stadhouderskade 550 (Heineken Experience). The Evening Cruise and the open boat departs from Hard Rock Café. The City Canal Cruise North departs from Overhoeksplein 3 (North).
Will there be a guide on board?
All our boats are equipped with a modern computerised Personal Audio System that can give commentary in 21 different languages, as well as a special childrens story “Wanted: Freshwater Pirates”.
We also offer a free Guide App for you mobile phone that offers the same features.
What is the difference between the 75-minute and 90-minute cruise?
During the day, we only have a 75-minute cruise. This “City Canal Cruise” takes you past all the city’s highlights, with an audio guide through our personal audio system.
In the evening, we only have a 90-minute cruise so you see a little more of the city. These “Evening Cruises” have a waiter on board, so you can also order drinks on board (not included – not compulsary). On board we can only accept card payments (debit & credit).
What are the departure times per location?
City Canal Cruise (Hard Rock Café)
Winter season (Nov – Mar): Monday to Wednesday every half hour from 10:15 until 17:15. Thursday to Sunday every half hour from 10:15 until 17:15.
Summer season (Apr – Oct): Every half hour from 9:45 until 19:15.
City Canal Cruise (Heineken Experience)
Winter season: Monday to Wednesday every hour from 10:15 until 17:15. Thursday until Sunday every half hour from 10:15 until 17:15
Summer season: Every half hour from 9:45 until 19:15
City Canal Cruise North (Overhoeksplein 3)
Only in the summer season at 11:00, 12:30, 14:30 and 16:00.
Evening Cruises (Hard Rock Café)
Winter season: Monday to Wednesday at 20:00. Thursday to Sunday at 19:00, 20:00 and 21:00.
Summer season: Every half hour from 18:30 to 22:00.
What are the departure times for the Kids Cruise?
The Kids Cruise happens during the regular City Canal Cruise. When you buy a kids ticket you’ll receive a pirate work book and a pirates binocular. During the cruise the kids will listen to their own audio story (available in Dutch and English) via the Personal Audio System.
What are the opening times?
We open half an hour before the first cruise and close fifteen minutes after the last one. See the question above for the departure times per location.